Real-World Cases

Guideline 2.1 - Performance. We were unable to log in to the app with the demo credentials provided.

Fix: Created a permanent demo account that never expires specifically for App Review. Set it up with comprehensive sample data. Added clear instructions in review notes. Also pre-populated the login fields...

Guideline 2.1 - Performance. Your apps Magic Link login emails are being caught by spam filters and the reviewer never received the login link.

Fix: Added fallback to OTP code entry alongside magic link. Improved email deliverability with proper SPF/DKIM/DMARC. Added note in review instructions: Check spam folder for login email from auth@ourapp.c...

Guideline 2.1 - Performance. We were unable to verify the medical practitioner credentials required to access your app.

Fix: Created a demo mode: In review notes, provided instructions to tap Use Demo Mode on login screen. Demo mode shows full app with sample patient data clearly marked as sample. Also provided a test NPI n...

Guideline 2.1 - Performance. We were unable to review your app because the login page does not accept the demo account credentials you provided.

Fix: Whitelisted Apple review IP ranges (17.0.0.0/8). Created a dedicated review account that bypasses geo-restrictions. Added fallback authentication for review sessions. Documented all access requirement...

Guideline 2.1 - We could not access your app because it requires location-based verification and our review team is not in your service area.

Fix: Added a demo mode that bypasses geofencing for the App Review test account. Provided detailed instructions in App Review notes explaining the geofencing feature and how to use demo mode. Also included...

Guideline 2.1 - We were unable to sign in with the demo account credentials you provided. The login returned an Invalid credentials error.

Fix: Created a dedicated App Review test account exempt from password rotation. Added this account to our review team allowlist. Documented the credentials clearly in App Review notes. Set up monitoring to...

Unable to log in during review

Fix: Provided dedicated test credentials in App Review notes. Ensured test account had pre-populated data.

Guideline 2.1 - Performance. The demo account credentials expire after 24 hours but our review took longer than that.

Fix: Created permanent review credentials that never expire. Set up a dedicated review environment. Credentials now auto-refresh and work indefinitely. Added a note in review notes with alternative credent...

Guideline 3.2 - Business: App intended for a specific business or organization and should use business app distribution instead.

Guideline 2.1 - Performance. We were unable to log in with the provided demo account due to two-factor authentication requirements.

Fix: Created a special review account with 2FA disabled. Alternatively, provided pre-authenticated session tokens in the review notes. For production, 2FA remains mandatory.

Guideline 2.1 - We could not complete the login process. Your app requires SMS two-factor authentication and the provided phone number did not receive the verification code.

Fix: Created a special review mode activated by a hidden flag in App Review notes. When active, the app accepts a static 2FA code (123456) for the designated test account only. Documented this clearly in r...

Guideline 2.1 - Performance - App Completeness: We discovered one or more bugs in your app. Specifically, we were presented with account options upon login, but tapping on any of the account options d...

Fix: Community suggested: create dedicated simple test account, log all interactions, test in release mode outside office network, pre-warm HTTP client before login flow.