Guideline 2.1
Login or authentication issues during review
Reviewer could not log in or access the app because demo credentials were not provided, the test account was expired, or the backend was down.
12 cases reported · ~5 days to resolve · 0% appeal success
Apple's rejection message
Guideline 2.1 - Performance - App Completeness: We were unable to review your app as the login credentials you provided in App Review notes were not functional. Please provide working demo account information.
How to fix this
Provide working demo credentials in App Review notes
easyWorked for 98%
Create a dedicated test account that will always work during review. Include username, password, and any 2FA codes in App Review notes. Ensure your backend is running and the test account has meaningful data pre-populated.